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Privacy Policy for Mathrivala
Protecting your privacy is important to Mathrivala.
This Privacy Policy explains how Mathrivala collects, uses, stores and discloses personal information that you may provide while using the Mathrivala website (the “Website”) and the services provided through the Website.
It is your choice whether or not to provide personal information through the Website. However, certain information may be required to place an order, process payments, arrange delivery or provide customer support.
Your Consent
By using the Website, creating an account, placing an order or submitting your personal information, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, you may choose not to use the Website or provide personal information through the Website.
Information Automatically Collected
Non-Personal Information
Like many websites, the Mathrivala Website may automatically collect certain non-personal information when you visit or use the Website.
This information may include your IP address, browser type, device information, operating system, date and time of access, pages visited, referring website, approximate location and other technical information.
This information may be used for website administration, security, analytics, troubleshooting and improving the Website and our services.
Cookies
The Website may use cookies and similar technologies to improve your browsing experience.
Cookies are small files stored on your device that help the Website remember certain information about your visit and preferences.
Cookies may be used to remember login information, maintain shopping carts, understand how visitors use the Website, improve website functionality and provide relevant content.
You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the Website and some features may not operate properly.
Your Personal Information
When you use the Website, place an order, register for an account or contact Mathrivala, we may collect personal information such as your name, email address, telephone number, billing address, delivery address and other information necessary to provide our services.
When you place an order, we may also collect information relating to your order, products purchased, delivery details, payment status and transaction information.
Payment card and banking information may be processed directly by third-party payment service providers. Mathrivala does not need to store your complete payment card information unless specifically required and lawfully permitted.
Use of Your Personal Information
Mathrivala may use your personal information for the following purposes:
- To create and manage your account;
- To process and fulfil your orders;
- To arrange delivery of Products;
- To process payments and refunds;
- To communicate with you regarding your orders;
- To respond to enquiries, complaints and customer support requests;
- To improve our Products, Website and services;
- To detect and prevent fraud, misuse or unauthorised activity;
- To maintain Website security;
- To comply with applicable laws and legal requirements; and
- For other purposes permitted by applicable law.
Communications from Mathrivala
Mathrivala may contact you by email, telephone, SMS, WhatsApp or other communication methods regarding your orders, payments, delivery status, account activity, customer support and other service-related matters.
Where permitted by applicable law, Mathrivala may also send promotional communications regarding Products, offers, discounts and other services.
You may request to stop receiving promotional communications at any time by using the unsubscribe option provided in the communication or by contacting Mathrivala.
Disclosure of Your Personal Information
Mathrivala may disclose personal information where reasonably necessary to provide our services or where permitted or required by applicable law.
Disclosure to Service Providers
Mathrivala may share necessary personal information with trusted third-party service providers who assist us with website hosting, payment processing, order processing, delivery, customer support, analytics, communication and other business operations.
Such service providers may only receive information reasonably necessary to provide the relevant services and may be required to protect the information in accordance with applicable requirements.
Disclosure for Delivery
To deliver your order, Mathrivala may provide necessary information such as your name, telephone number and delivery address to courier companies, delivery partners or other logistics service providers.
Legal and Law Enforcement Disclosure
Mathrivala may disclose personal information where required or permitted by applicable law, including in response to a valid legal process, court order, government request, regulatory requirement or law enforcement request.
Information may also be disclosed where reasonably necessary to protect the rights, property, safety or security of Mathrivala, our customers, employees or other persons.
Business Transfers
If Mathrivala is involved in a merger, acquisition, restructuring, sale of assets or transfer of all or part of its business, personal information may be transferred as part of that transaction, subject to applicable law.
Depersonalized Information
Mathrivala may use personal information to create aggregated or anonymised information that does not reasonably identify individual customers.
Such information may be used for analytics, business planning, research, website improvements and other legitimate business purposes.
Location of Information
Your personal information may be stored and processed using systems and service providers located in India or other countries, depending on the services used by Mathrivala and applicable legal requirements.
Securing Your Information
Mathrivala takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Accordingly, Mathrivala cannot guarantee absolute security of information transmitted through the Website.
Accessing and Updating Your Personal Information
You may contact Mathrivala to request access to or correction of personal information held by us, subject to applicable law and reasonable verification requirements.
We may request additional information to verify your identity before processing a request relating to your personal information.
Mathrivala makes reasonable efforts to keep personal information accurate and up to date.
Retention of Personal Information
Mathrivala may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal, accounting and regulatory requirements.
When personal information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Other Websites
The Website may contain links to third-party websites, payment services, social media platforms or other internet resources.
Mathrivala is not responsible for the privacy practices, security or content of third-party websites. When you visit another website, you should review that website's privacy policy and terms before providing personal information.
Children's Privacy
The Website is intended for general use and is not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
Terms and Conditions
Your use of the Website and purchase of Products is also subject to the Mathrivala Terms & Conditions, including provisions relating to orders, payments, delivery, cancellation, returns, refunds and limitation of liability.
In the event of any conflict between this Privacy Policy and the Terms & Conditions, the applicable provisions will be interpreted in accordance with applicable law.
Former Users
If you stop using the Website or close your account, Mathrivala may continue to retain and use certain personal information where reasonably necessary for legitimate business purposes or where required by applicable law.
Policy Changes
Mathrivala may update this Privacy Policy from time to time to reflect changes in our Website, Products, services, technology, business practices or legal requirements.
Updated versions of this Privacy Policy will be published on the Website. We encourage you to review this page periodically.
Your continued use of the Website after an updated Privacy Policy has been published may constitute acceptance of the updated policy to the extent permitted by applicable law.
Your Comments and Questions
If you have any questions, comments, concerns or complaints regarding this Privacy Policy or the way Mathrivala handles your personal information, please contact us using the contact details provided on the Website.
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